RETAILERS ON THE RECEIVING END
- Significant structural damage to the building, which left some stores unable to trade for days, if not weeks.
- Extensive repair costs and insurance claims.
- Reduction in footflow and transaction value with customers unable to withdraw cash onsite.
- Entire communities impacted – particularly in rural areas where ATMs are more of a lifeline for residents and the local economy.
In 2015, Cardtronics, the world’s largest non-bank ATM operator, turned to risk management specialists, SmartWater for said solution.
This request represented an interesting challenge to the SmartWater team, in that existing dispersal technologies had to be adapted to ensure that both the criminals and the stolen cash were forensically marked, regardless of how an ATM was attacked – whether that be the immense explosive force of gas attacks, cutting attacks, Black Box attacks or Drag Out attacks using heavy plant.
Once the new product was devised and tested, SmartWater’s team of police-trained Crime & Intelligence analysts mapped and analysed data shared by Cardtronics to identify a crime hotspot area that would be suitable for an initial trial of the technology.
Soon after, specially-adapted SmartWater systems were installed at hundreds of cash dispensers located at Co-op stores across the South-West England and Wales, giving each ATM, a unique forensic signature. This represented a significant threat to ATM thieves, as the risk of being tracked and traced by Police following a theft, and thus convicted, was greatly heightened. An array of overt deterrent messaging was implemented alongside this to further reinforce this powerful message.
Upon conclusion of the trial, SmartWater had achieved an unprecedented 90% reduction in ATM crime across the deployed areas.
As a result, the programme has now beien rolled out to over 2,500 Co-op stores nationwide.
“The Metropolitan Police Service is in formal partnership with SmartWater, with the MetTrace initiative aimed at reducing household burglary in Greater London. As a result, all custody areas have suitable detectors fitted, with all prisoners routinely scanned and hundreds of patrol staff have been both equipped and trained to detect it. We welcome any crime prevention initiative such as this that can benefit from our ongoing work with SmartWater and criminals contemplating attacks on Co-op ATM’s should take note”.
Iain Raphael, Detective Chief Superintendent and Enfield Borough Commander
“ATM crime impacts customers and communities – it can also have a disproportionate impact on rural Police force areas where cash dispensers are more of a lifeline for residents and the local economy. At the forefront of combating ATM crime this proven technology utilises the latest ATM security capabilities and innovations to cut crime, providing a safer and secure way to deliver a key and convenient service in local communities.”
Chris Whitfield, Co-op’s Director of Retail and Logistics
“SaferCash and the BSIA fully supports this initiative, using proven technology from SmartWater will no doubt lead to an increase in prosecutions against offenders. It forms part of the partnership approach and effective interventions which are cracking down on criminal activity and increasing the likelihood of capture and conviction.”
Steve Hurst, Head of SaferCash